FAQ(Frequently Asked Questions)

Home Ozone Generator & Air Purifier FAQ | Answers to Your Most Common Questions

We have collected the most common questions about home ozone generators and air purifiers, and provided professional and detailed answers to help you use our products with confidence.

Q1: Is the home ozone generator safe? Is it harmful to the human body?

A1: Our home ozone generators adopt safe ozone concentration design (comply with international safety standards), and are equipped with timing functions. When used according to the instructions (such as no one in the room during operation, and ventilation after use), they are safe and harmless to the human body. It is not recommended to use them in the same space with people for a long time.

Q2: What is the difference between an ozone generator and an air purifier?

A2: The core function of an ozone generator is disinfection, deodorization and decomposition of harmful gases (such as formaldehyde), which works by releasing ozone to react with pollutants; the core function of an air purifier is filtration, which filters PM2.5, dust, bacteria and other particles through filters. The two can be used together to achieve better air purification effect.

Q3: Can the ozone generator and air purifier be turned on 24 hours a day?

A3: Air purifiers can be turned on 24 hours a day (low-noise mode is recommended at night) to maintain indoor air quality; ozone generators are not suitable for 24-hour continuous operation. It is recommended to use them for 10-30 minutes each time, and ventilate the room for 15-30 minutes after use to ensure that ozone is completely decomposed.

Q4: How often should the filter of the air purifier be replaced?

A4: The replacement cycle depends on the usage environment and frequency. Under normal home use (8-12 hours a day), the HEPA filter is recommended to be replaced every 6-12 months, and the activated carbon filter is recommended to be replaced every 3-6 months. You can also judge according to the prompt of the filter replacement indicator on the machine.

Q5: How to clean and maintain the ozone generator and air purifier?

A5: For ozone generators: Turn off the power and unplug it before cleaning, wipe the surface with a dry soft cloth, and clean the ozone outlet regularly to avoid blockage. Do not pour water into the machine. For air purifiers: Regularly clean the pre-filter, dry it before reinstalling; replace the filter on time; avoid placing it in a humid or high-temperature environment.

Q6: What is your warranty policy and after-sales process?

A6: All our ozone generators and air purifiers provide a 1-year warranty from the date of purchase. If there is a non-human damage failure during the warranty period, we provide free repair or replacement of parts. After-sales process: Contact our customer service (via Contact Us page) → Provide order number and product failure description → Our team will reply within 24 hours and guide the after-sales processing.

Q7: Can the ozone generator remove formaldehyde completely?

A7: Ozone generators can effectively decompose formaldehyde into harmless water and carbon dioxide, but it needs to be used with ventilation. For new houses with high formaldehyde concentration, it is recommended to use ozone generators together with air purifiers and maintain good ventilation to achieve the best formaldehyde removal effect.

Frequently Asked Questions

General Questions

Q1: What is ozone water?
Ozone water is regular water infused with ozone (O₃), a naturally occurring molecule. It acts as a powerful oxidizer that kills bacteria, neutralizes odors, and breaks down organic matter—without chemicals.

Q2: Is ozone water safe for pets?
Yes! Ozone water is completely safe for pets. Unlike chemical cleaners, it leaves zero residue—ozone reverts to pure oxygen after use, so there's nothing for pets to ingest or absorb.

Q3: Can I use ozone water on all pets?
Yes. Ozone water is gentle enough for puppies, senior dogs, and pets with sensitive skin, allergies, or medical conditions. Always test on a small area first if you're unsure.

Q4: Does ozone water replace shampoo?
Ozone water is a sanitizer and deodorizer, not a detergent. It can be used alongside or before shampooing for a deeper clean, or as a final rinse to remove residue.

Product Usage

Q5: How do I use the ozone water generator?
Simply connect the unit to a cold water source, turn it on, and use the ozone-infused water for bathing, wiping surfaces, or sanitizing tools. Full instructions are included in the user manual.

Q6: How long does ozone stay in the water?
Ozone is unstable and begins to revert to oxygen within 10–30 minutes. For best results, use ozone water within 5–10 minutes of generation.

Q7: Can I use hot water with the ozone generator?
No. Use only cold water—hot water reduces ozone solubility and effectiveness.

Q8: How often should I clean the unit?
We recommend wiping the exterior weekly and checking hoses monthly for blockages. Annual maintenance (ozone plate replacement) may be needed depending on usage.

Effectiveness

Q9: Does ozone water really kill bacteria?
Yes. Ozone is a proven disinfectant used in hospitals, food processing, and water treatment. It kills bacteria, viruses, and fungi on contact—without chemicals.

Q10: Will ozone water remove strong odors like urine or skunk?
Absolutely. Ozone neutralizes odor-causing compounds at the molecular level, making it highly effective against even the toughest smells.

Q11: Does ozone water bleach fabrics or surfaces?
No. Unlike chlorine bleach, ozone does not whiten or discolor fabrics or surfaces when used at recommended concentrations.

Maintenance & Care

Q12: What maintenance does the unit require?

*Rinse the system with clean water after each use.

*Clean hoses monthly.

*Replace the ozone plate as needed.

Q13: Can I leave the unit on overnight?
We recommend turning off the unit when not in use to extend its lifespan.

Q14: What should I do if the unit stops producing ozone?
Check the power connection and ozone output setting. If the issue persists, contact our support team.

Ordering & Shipping

Q15: Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary by location.

Q16: Is there a warranty?
Yes. All units come with a 1-year limited warranty covering manufacturing defects.

If you have other questions not listed here, please feel free to contact us, and our professional team will answer you as soon as possible.